RIGHT OF WITHDRAWAL AND CANCELLATION POLICY


In accordance with Article 103(l) of the LGDCU, the statutory right of withdrawal does not apply to car hire services with a specific date. However, Avia Car S.L. offers its customers the following commercial benefits:

  • Before payment: The customer may cancel their confirmed booking without penalty provided that payment has not yet been made.
  • After collection of the vehicle: In the event of cancellation or early return once the car has been collected, the customer shall be entitled to a refund of the proportionate part of the price corresponding to the days not used (subject to any damage that may have been caused during that period).

Important Notice

Due to the health crisis caused by COVID-19 the use of vehicles is subject to the restrictions for the displacements allowed in the article 7 of the Royal Decree Law 463/2020 of March 14. Canary Islands